Player Welfare

Responsible Gaming
at bajive

Gambling is entertainment. bajive is committed to keeping it that way for every player on our platform. This page outlines the tools, policies, and guidance available to help you stay in control of your gaming activity at all times.

18+ Only Deposit Limits Self-Exclusion Time-Out Tools Play Responsibly
18+
Minimum Age Required
24/7
Support Available
৳500
Minimum Deposit Limit
5 Min
Self-Exclusion Activation
SSL
256-bit Secure Platform

Important Notice: Gambling carries financial risk. Never bet money you cannot afford to lose. If you feel that gambling is negatively affecting your finances, relationships, or mental well-being, please use the tools on this page or contact bajive support immediately at [email protected]. Help is always available — 24 hours a day, 7 days a week, including all Bangladesh public holidays.

Our Commitment

Gaming Should Always Stay Fun

At bajive, responsible gaming is not a checkbox — it is a core part of how we operate. We believe that every player in Bangladesh deserves access to an online gaming environment that is safe, fair, and transparent. Our responsible gaming framework is built around four principles: prevention, awareness, intervention, and support.

Prevention begins before a player ever places their first bet. bajive enforces strict age verification at the point of registration. No account can be created without passing our KYC identity check, which confirms that every player is aged 18 or above. This is non-negotiable, and any account found to belong to a minor is permanently closed without exception.

Awareness means giving players accurate, real-time information about their gaming behaviour. Through your bajive account dashboard, you can review your full transaction history, track your total deposits and withdrawals over any time period, and monitor how much time you have spent on the platform. We believe that informed players make better decisions.

Intervention means that bajive proactively monitors player activity for patterns that may indicate problem gambling behaviour. Where such patterns are identified, our responsible gaming team may reach out directly to offer support, suggest limits, or activate protective measures. We do this not to restrict your enjoyment, but to ensure gaming remains entertainment rather than a source of harm.

Support means that no player ever has to face a gambling problem alone. bajive's support team is available around the clock at [email protected] to assist with activating any responsible gaming tool, answering questions, or signposting players to external guidance resources. We treat every responsible gaming enquiry with strict confidentiality and zero judgment.

Quick Facts
  • bajive is an 18+ platform. Age is verified at registration.
  • All responsible gaming tools are free and available instantly.
  • Deposit limits take effect immediately upon activation.
  • Self-exclusion requests cannot be reversed during the cooling-off period.
  • bajive does not send promotional offers to self-excluded accounts.
  • Bangladesh Standard Time (UTC+6) is used for all time-based limits.
Signs You May Need Help
  • Spending more than you planned on a regular basis
  • Chasing losses to try to win back money
  • Borrowing money to fund gambling activity
  • Gambling affecting work, family, or daily responsibilities
  • Feeling anxious or irritable when not gambling
  • Hiding gambling activity from friends or family
Core Pillars

bajive's Responsible Gaming Framework

Six foundational features that put player welfare at the centre of everything we do on the bajive platform.

Age Verification (18+)

Every bajive account undergoes mandatory KYC age verification before any deposit or gameplay is permitted. Our system cross-references Bangladesh National ID (NID) data to confirm that every player is a legal adult aged 18 or above. Accounts that fail verification are suspended immediately.

Deposit Limits

Players can set daily, weekly, or monthly deposit caps directly from their bajive account settings. Once a limit is reached, the platform prevents further deposits until the limit period resets. Limit reductions take effect instantly; increases require a 48-hour cooling-off period to take effect.

Session Time Limits

Set a maximum session duration to receive an automatic reminder or logout when your pre-set time is reached. bajive tracks active session time in Bangladesh Standard Time (UTC+6) and displays a running session timer in your account dashboard so you always know how long you have been playing.

Time-Out Feature

Need a short break? The bajive time-out tool lets you pause your account for a defined period — from 24 hours up to 6 weeks. During a time-out, you cannot log in, deposit, or place bets. Promotional communications are suspended for the duration. Time-outs can be extended but not shortened once active.

Self-Exclusion

Self-exclusion permanently or temporarily closes your bajive account. You can choose a period of 6 months, 1 year, 3 years, or permanent exclusion. Once activated, self-exclusion cannot be reversed during the minimum exclusion period. bajive uses this time to ensure no marketing materials reach you.

Reality Check Alerts

Reality check notifications are periodic pop-up reminders that appear during active gameplay sessions, showing your current session duration, net win/loss position, and total amount wagered. You can set these alerts to appear every 15, 30, or 60 minutes to help you stay aware of your activity in real time.

Player Tools

How to Activate Your Limits

All responsible gaming tools on bajive are self-service and available around the clock. You do not need to wait for a support agent to set your own limits. Here is how to access them:

  • 1
    Log in to your bajive account
    Use your registered mobile number and password to access your bajive account dashboard.
  • 2
    Navigate to Account Settings
    Select "Responsible Gaming" from the main account menu to access the full suite of player protection tools.
  • 3
    Choose your tool
    Select from Deposit Limits, Session Limits, Time-Out, Reality Check, or Self-Exclusion depending on your needs.
  • 4
    Confirm your settings
    Review and confirm your selections. Protective limits (reductions, time-outs, exclusions) take effect immediately. Limit increases apply after a 48-hour review period.
  • 5
    Contact support if needed
    If you are unable to access your account to activate a tool, email [email protected] — our team will apply protective measures immediately on your behalf, no questions asked.
Daily Deposit Limit

Cap the total amount you can deposit in any 24-hour rolling window. Minimum limit: ৳500. Reductions are instant; increases take 48 hours.

Instant Activation
Weekly Deposit Limit

Set a maximum deposit ceiling across a 7-day period. Ideal for players who prefer weekly budgeting. All Sunday-to-Saturday cycles reset at midnight BST.

Instant Activation
Monthly Deposit Limit

Restrict your total deposits over a calendar month. A strong tool for players who manage budgets monthly via bKash, Nagad, or Rocket.

Instant Activation
Session Time Limit

Set a maximum continuous play session duration. A prompt appears when your limit is reached, giving you the option to log out or extend with a cool-down reminder.

Optional Extension
Time-Out (24h–6 Weeks)

Take a structured break from gambling. Your account is inaccessible for the chosen period, all bonuses are frozen, and no marketing emails are sent.

Cannot Shorten
Self-Exclusion

Close your bajive account for a minimum of 6 months. Permanent exclusion is also available. Irreversible for the chosen term — a serious, effective tool for problem gambling.

Irreversible
Self-Assessment

Is Your Gaming Under Control?

The following questions are adapted from widely recognised problem gambling screening tools. Be honest with yourself — there are no right or wrong answers. If you answer "yes" to three or more of these questions, we strongly encourage you to reach out to bajive support or activate a protective tool on your account today.

Remember: acknowledging a problem is the first and most important step. bajive's support team treats all responsible gaming conversations with complete confidentiality. Contacting us will never result in penalties to your account — only in help being offered.

If you are concerned about a friend or family member's gambling habits, you are also welcome to contact [email protected] for guidance on how to approach the situation and what resources are available in Bangladesh.

1

Have you ever spent more money gambling than you originally planned to in a single session?

2

Have you ever borrowed money, sold possessions, or used savings earmarked for other purposes in order to fund gambling?

3

Have you tried to win back money after a losing session by placing further bets (commonly known as "chasing losses")?

4

Has gambling caused arguments, tension, or concern among your family members, friends, or colleagues?

5

Have you ever felt restless, irritable, or anxious when you were unable to gamble or when trying to cut down your gambling activity?

6

Have you hidden the extent of your gambling activity or losses from people who are important to you?

7

Has gambling ever negatively affected your work, studies, or ability to meet everyday responsibilities?

8

Have you ever thought about or attempted to stop gambling but found that you could not despite wanting to?

If you answered yes to 3 or more:

Please contact bajive support at [email protected] right away. Our team will help you activate the appropriate protective tools on your account immediately. You can also self-exclude directly from your account settings at any time without needing to contact support first.

Common Questions

Responsible Gaming FAQ

bajive is strictly an 18+ platform. Players must be at least 18 years of age to register an account, make a deposit, or participate in any game or sports betting market. Age is verified during the KYC process using Bangladesh National ID (NID) documentation. Any account found to belong to an individual under 18 will be permanently closed and all funds returned.

Log in to your bajive account and navigate to Account Settings, then select Responsible Gaming. From there, choose Deposit Limits and set your preferred daily, weekly, or monthly cap. Reductions to your limit take effect immediately. If you request an increase to an existing limit, a mandatory 48-hour cooling-off period applies before the higher limit becomes active. This delay is intentional and is designed to prevent impulsive decisions.

A time-out is a temporary break ranging from 24 hours to 6 weeks. Your account is inaccessible for the duration, but it is not permanently closed. Self-exclusion is a more serious and longer-term measure: it closes your account for a minimum of 6 months and up to permanent exclusion. Neither a time-out nor a self-exclusion can be shortened once activated — this is a deliberate safeguard to protect players during a vulnerable period. Contact [email protected] if you need help choosing the right option for your situation.

No. bajive immediately suspends all promotional and marketing communications to any account that activates a time-out or self-exclusion. This includes email newsletters, bonus notifications, and event announcements. If you receive any promotional communication after activating a protective measure, please report it to [email protected] immediately so that the issue can be investigated and corrected.

Yes. Any remaining balance in your bajive account at the time of self-exclusion will be returned to you via your registered payment method (bKash, Nagad, Rocket, or card on file). bajive will process this withdrawal automatically within 3–5 business days of the self-exclusion being confirmed. You do not need to take any separate action to request the return of your balance — it is processed automatically as part of the account closure procedure.

If you are concerned about someone close to you, we encourage you to approach them calmly and without judgment. Let them know you are concerned and that help is available. You may also contact bajive support at [email protected] for guidance — while bajive cannot take action on another person's account without their consent, our team can provide you with information about responsible gaming resources available in Bangladesh and suggest constructive ways to open a conversation about the issue.
Get Help

We Are Here to Support You

bajive's responsible gaming support is available at every hour of every day. Reach out whenever you need guidance — no pressure, no judgment, complete confidentiality.

Email Support

Send your responsible gaming query, limit request, or self-exclusion request directly to our dedicated team. We aim to respond within 2 hours for urgent welfare requests.

Live Chat

Access live chat support directly within your bajive account dashboard. Our agents are trained in responsible gaming and can activate protective measures during your chat session.

Self-Service Tools

All responsible gaming tools — deposit limits, session limits, time-out, reality checks, and self-exclusion — are available instantly from your account settings without needing to contact support.

Play Smart. Play Safe. Play bajive.

Responsible gaming is a shared commitment between bajive and every player on our platform. If you are ready to play, do so within your means and within your limits. Our full game library awaits.

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